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Frequently Asked Questions

Find answers to common questions about, our services and offerings, and much more.

Are you wondering what the difference between freeware and shareware is? Or perhaps why you should be cautious about downloading spyware or malware? Our Frequently Asked Questions provides support for common inquiries that you may have or encounter.

Q: What is

A: is a curated database of technology-related tutorials and instructional content. also features a variety of recommended software and software trials at no cost.

Q: How did you generate the tutorials and instructional content?

A: writes the majority of the tutorials and instructional content present on the site. We gather our data through extensive hands-on testing and experimentation, and then write our results to share with those seeking answers to similar problems.

Additionally, adds user-generated content if it is appropriate. If you have technology-related tutorials already written, or want to share an improvement to our featured content, please Contact Us, or submit your suggestions in the comment boxes found on each page.

If you have an idea for a specific tutorial you would like to see on, also Contact Us, or submit your suggestions in the comment boxes found on each page. We appreciate our users input to make as useful and productive as possible!

Q: Is it free to read and use the content on

A: Yes, it is 100% free to read and use the content on There is no subscription required, and you are under no obligation to download or use the recommended products linked in our content.

Q: Do I have to download the recommended products?

A: No. recommends products that we’ve found success with, and feel comfortable putting our stamp of approval on. You are under no obligation to download or use these recommended products.

Q: Why are software downloads free?

A: is supported by advertisers. By using our Download Manager to download and install software, you will see advertisements for similar products you may also enjoy. There is no obligation to download these additional software offers.

Q: What is the Download Manager?

A: The Download Manager is a program that facilitates the downloading and installation of the software you desire. It is mainly used as a guide through the installation process.

In using the Download Manager, you may be shown ads or given the opportunity to download other programs that might be of interest to you. You are under no obligation to download any of these items, and they will never be installed on your computer without your consent.

Q: How do I download software?

A: Just click the download icon located on each product’s page; this will also install the Download Manager. Once you run the Download Manager, it will guide you through the process of installing the software you requested.

Q: Will the program work with my computer?

A: To be sure that the software you are going to download will work with your system, you will need to check the operating system capability and minimum system requirements located in the description field of each product.

Q: I downloaded my program but it doesn’t work! What do I do?

A: Install or reinstall the program. First, re-launch the Download Manager by double-clicking the icon in your download folder. Once you open the Download Manager, follow the steps to download the program again, making sure to follow each step on the screen. If the program still will not work, try re-downloading the Download Manager.

Q: My installation didn’t work. I can’t find the installation file—where is it?

A: If you cannot find the file, it may be because:

  • A corrupted installation file or a bad download. To fix this, simply download the file and install again.
  • A blocked installation or download. Check to be sure that your Windows settings are allowing your program to download or install.
  • The file is currently installing. Check in your system tray to see if the DownloadIQ program is still running. If it is, just wait for it to finish installing your download.
  • The program may have already been installed. Check your “Programs” bar under the “Start” menu and check if the program appears there.

If none of these solutions work, simply run the Download Manager again so that you can download the file and reinstall it.

Q: How do I uninstall (remove) software from my computer?

A: Most programs can be uninstalled using the Windows Add/ Remove Programs utility that can be found in the Start menu/ Control Panel. Visit our Uninstall Instructions page and follow the instructions for your specific operating system or browser.

Q: What does “corrupt file” mean?

A: A corrupt file means that the file you downloaded is broken and unlikely to work. The file is not dangerous, it is just incomplete and you will have to re-download it. There are a number of reasons this could happen, the most common being an interruption to your Internet connection while the download was in progress. In these cases, we suggest that you re-try your download.

Q: What is “shareware”?

A: The software available for free download at is licensed in a number of different ways. Shareware licensed programs—sometimes referred to as free to try, free trial, or try before you buy—offer some type of trial that can be function or time limited.

Once you’ve tried a shareware program, you know whether it will meet your needs before you pay for it. If you like a shareware program and want to continue using it after the end of a trial period, you have to purchase the full unrestricted version. If on the other hand you do not wish to keep the software, you can just uninstall it.

Q: Why should I pay for and register a shareware program?

A: Shareware is commercial software, fully protected by copyright laws. Like other business owners, shareware authors expect to earn money for making their programs available. Paying for and registering a program also entitles you to support from the developer, as well as other benefits as specified by the developers. Moreover, the more consumers who pay a developer to use a program, the more likely the author will continue to improve it and offer updates.

Q: What is “freeware”?

A: Freeware programs are completely free to use and keep. They are either distributed for the good of humanity, for fame, or as stripped down versions of programs that do not cost money. Always check the license agreement if you consider using the application for anything other than your personal use.

Q: What is a demo product?

A: Demo programs are usually meant to give you a small taste of a large program. They usually contain only selected parts of the program while giving you ample functionality, allowing you to decide if it will suit your needs.

Q: What is commercial software?

A: Commercial software is software developed by a business which aims to make money from the use of the software. In most cases, it is a demonstrational copy released by the manufacturer to entice customers to buy their product. Commercial demos will usually only work for a short period of time and/ or have certain functions disabled.

Q: How do I purchase the full version of the software?

A: Free trials of commercial software will often give you reminders when you trial will expire; it will also give you the option to extend your license.

Q: What is “adware” and/ or “spyware”?

A: Adware, or advertising supported software, is a product that is available for free and in exchange displays advertising banners within the software interface. Instead of having to pay for the software, the company creates revenue by selling advertising space on the software product.

Spyware is software that installs and hides itself somewhere on your computer for the purpose of monitoring the behavior of your activity on the Web and passing this information on to advertisers. Spyware is often installed onto your PC when you download and install other software published as “Freeware” or as “Adware”. protects its programs from spyware and adware in a number of ways. However, we strongly recommend that you read the End User License Agreement (EULA) of each product before your install anything. Often buried in the license agreement will be a disclaimer saying that information about you and your browsing habits will be sent to a third-party company.

Q: What is “malware” and/ or “badware”?

A: Malware, or malicious software and also known as badware, is software designed to infiltrate or damage a computer system without the owner’s informed consent. It includes computer viruses, worms, Trojan horses, spyware, intrusive adware, and other unwanted software. Malware should not be confused with defective software, or legitimate software that just contains harmful bugs.

Q: How can I get technical support for the software products offered on

A: is an information and software distribution network, and we are unable to offer technical support for listed products. If you are looking for customer service for listed products, please contact the software developers directly. You can find a link to the developers’ sites on each product’s individual information page.

Q: If I need additional help, who can I contact at

A: We’d love to hear from you! We welcome any feedback from our users to make our site or products better. If you have comments or concerns regarding the website, the Download Manager, or the software we offer, please contact us via email at, or visit our Contact Us page.